|
Shipping Policies & Notes |
For Fastest
Service |
Billing
Information
To avoid possible credit card approval delays
by your bank, please make sure that the BILLING
information above reads exactly like your
credit card invoice -- including your name,
company, address, city, state, zip code and
telephone number. You may find it helpful to
compare your bank invoice to make certain
everything is exactly right.
Shipping
Information
Over 90% of our orders ship out the SAME DAY
you order. To avoid any possible shipping delay
here is what to do...
If you are shipping to a different address than
on your credit card is billed to, your order
may be delayed due to bank "AVS - Address
Verification System" processing. If your bank
does not know of the address you wish to ship
to, a simple telephone call to them from you
can add the alternative shipping address to
your account. Unfortunately, we cannot contact
your bank to add your shipping address - the
call must come from you. Also, some banks may
not process such requests for several days,
which can delay your order. When you call them
to add the alternative ship-to address you wish
to use, you should ask them how long it takes
for them to add the address, to make it
available to merchants for address verification
AVS purposes. If the period is several days,
you may wish to have us ship to your billing
address for your first order. Subsequent orders
should process much faster after your ship-to
address is "live" in your bank's merchant AVS
records.
US Postal Service
Delivery
We CANNOT ship by
the US Postal Service. Since overseas U.S. military or
foreign service
APO/FPO addresses use the US Postal Service, we also
cannot ship to them. Unfortunately, The USPS does not provide
economical daily pickup services for business
shipment of parcels as do UPS, FedEx and
Airborne Express, which makes using them almost
impossible. Furthermore, there parcel service
is notoriously slow and unreliable. And
finally, when packages are damaged or lost,
their compensation procedures are slow and cost
many hours of staff time that would add
significantly to the cost of their service.
These are the reasons why almost all online
retailers cannot afford to ship by the USPS. We
apologize for any inconvenience this may cause
you. |
Privacy
Policy |
We
protect your privacy 3 ways -- (1) We do NOT
release or distribute your name, email contact
information, mailing addresses nor telephone
numbers, nor your credit card information to
any person or any company. We don't give the
information away, trade it or sell it. (2) Your
order information is maintained right in our
offices under our direct control and under
electronically monitored physical security. (3)
We protect your information from possible
prying eyes as it moves across the Internet
with the lastest secure ordering "Secure Socket
Layer (SSL encryption)" technology. |
Faxing
Credit Card
Info |
Since
we use the latest "encrypted" secure ordering
technology to protect your credit card
information and maintain utmost privacy, most
people will be perfectly happy to submit their
information online. However, if for any reason
you are uncomfortable with sending your credit
card information online, we will be happy to
accept faxed credit card information. You may
submit the order as usual, and select WILL FAX
YOU for your Payment Method above. Just print
out the next confirmation page. Complete the
required information, then FAX the completed
form to: 818-994-6900.
Please be sure to write your Order Confirmation
number on the front of your fax, so we will
know which order it pertains to --
Thanks! |
Money Orders
& Checks |
Yes --
we DO accept money orders and bank cashier's
checks! However, we do NOT accept personal or
business checks -- please use a bank cashier's
check or money order. SHIPPING FEES AND
APPLICABLE TAXES MUST BE INCLUDED in the total
amount of the cashier's check or money order.
Our Smart Cart should calculate the shipping
costs accurately for you after you submit this
form, and email you the Grand Total as well as
showing you on the confirmation screen you see
after ordering. If there is a problem, feel
free to call us toll free at 888-577-8889 or
internationally at 818-780-5600 (hours are
Monday-Friday, 9am-4pm Pacific time). You can
also
email us. If you email for your shipping
total, please be sure to include your complete
shipping address with street, city, state and
postal code, as well as the quantity and
products you want to order. If you have a
problem, telephoning is the fastest and best
way to get your Grand Total. |
| Purchase Orders |
We
accept official purchase orders from US
Government Agencies, State agencies and
departments, schools and universities. To order
by purchase order, please complete our
PO Application (clicking this link may
loose information in your shopping cart -
sorry, it's unavoidable), then place your order
as usual online using this form and selecting
"Purchase Order" as your Payment Method above.
If applicable, please enter your own Purchase
Order Number and tax exempt numbers in the
ADDITIONAL INFORMATION lines in the order form.
After submitting your order, please FAX your
official completed purchase order on your own
stationery or form paper, signed with the
proper official authorizing signature. Be sure
to include the shipping charges and all
products needed on your purchase order, and
also print on the PO the CONFIRMATION ORDER NO.
that we will email you right after you order.
The Order No. will help us track your PO.
Purchase orders are invoiced immediately on
shipment, and included in the shipping box.
Payments are considered past-due after 15 days.
Please pay promptly to mantain your low-cost PO
ordering status. |
U.S. Mail
Orders |
Yes --
we DO accept orders sent through the U.S. Mail,
using money orders and bank cashier's checks!
However, we do NOT accept personal or business
checks -- please use a bank cashier's check or
money order. Submit your order as usual,
selecting "Check/M.O. by Mail" as your Payment
Method above. SHIPPING FEES AND APPLICABLE
TAXES MUST BE INCLUDED in the total amount of
the cashier's check or money order. Our Smart
Cart should calculate the shipping costs
accurately for you after you submit this form,
and email you the Grand Total as well as
showing you on the confirmation screen you see
after ordering. If there is a problem, feel
free to call us toll free at 888-577-8889 or
internationally at 818-780-5600 (hours are
Monday-Friday, 9am-4pm Pacific time). You can
also
email us. If you email for your shipping
total, please be sure to include your complete
shipping address with street, city, state and
postal code, as well as the quantity and
products you want to order. If you have a
problem, telephoning is the fastest and best
way to get your Grand Total.
Obtain the money order or bank cashier's check
in U.S. Dollars for the full amount of the
Grand Total you receive from us -- be sure to
write your ORDER CONFIRMATION NUMBER on it
before you mail it. (The Order No. will be
shown on the page that is displayed after you
submit your order, and is alos on the
confirmation email we send you a few seconds
later.) If you have a printer, you may find it
helpful to print 2 copies of that Order
Confirmation Page -- keep one and send the
other one to us along with your payment. Mail
your payment to:
CD-DVD-Supplies.com
Attn:
Mail Orders Dept.
7750 Gloria Ave.
Van Nuys, CA
91423
|
C.O.D.
Orders |
Yes --
we DO accept "Cash on Delivery" or C.O.D.
orders! They must be paid by a bank cashier's
check or money order. An additional $7.50 fee
will be added to your shipping charges.
To order using C.O.D., complete these 4 easy
steps: (Step 1) Place your order as usual here
online, selecting "C.O.D." as your Payment
Method above. (Step 2) SHIPPING FEES AND
APPLICABLE TAXES MUST BE INCLUDED in the total
amount of the cashier's check or money order.
Our Smart Cart should calculate the shipping
costs accurately for you after you submit this
form, and email you the Grand Total as well as
showing you on the confirmation screen you see
after ordering. If there is a problem, feel
free to call us toll free at 888-577-8889 or
internationally at 818-780-5600 (hours are
Monday-Friday, 9am-4pm Pacific time). You can
also
email us. If you email for your shipping
total, please be sure to include your complete
shipping address with street, city, state and
postal code, as well as the quantity and
products you want to order. If you have a
problem, telephoning is the fastest and best
way to get your Grand Total.
Once you have your Grand Total, (Step 3)
obtain your cashier's check or money order for
that FULL amount, including shipping and COD
charges, etc. Then (Step 4) FAX us a copy of
your cashier's check or money order to our
sales office at 818-994-6900. Be sure to write your Order
Confirmation number on the front of it, so we
will know which order it pertains to --
Thanks!
We will ship your order once we have received
your FAX copy of the check or money order, and
confirmed the Grand Total. |
International
Shipments |
International Credit Cards
We accept American Express Cards or bank
wire fund transfers as payment for
international shipments. If you cannot use an
American Express Card for online payments,
please use wire transfers in U.S. Dollars as
described below. A additional $15 fee applies
to all overseas or international orders using
the American Express Card. It should be added
automatically by our Smart Cart, but if for
any reason it is not shown, it will be added
by our credit department to your
charges.
International Wire
Transfers
Actually using wire transfers is simpler
than you may think. There are just 4 easy
steps -- (Step 1) select "Wire Transfer" as
your Payment Method above, and actually
submit your order as usual. Then (Step 2)
SHIPPING FEES AND APPLICABLE TAXES MUST BE
INCLUDED in the total amount of the cashier's
check or money order. Our Smart Cart should
calculate the shipping costs accurately for
you after you submit this form, and email you
the Grand Total as well as showing you on the
confirmation screen you see after ordering.
If there is a problem, feel free to call us
toll free at 888-577-8889 or internationally
at 818-780-5600 (hours are Monday-Friday,
9am-4pm Pacific time). You can also
email us. If you email for your shipping
total, please be sure to include your
complete shipping address with street, city,
state and postal code, as well as the
quantity and products you want to order. If
you have a problem, telephoning is the
fastest and best way to get your Grand Total.
(Step 3) An additional $25 fee will be added
for wire transfer order shipping fees.
Finally (Step 4) ask your bank to wire the
total amount in US Dollars you received from
Step 3, including shipping fees and the $25
wire transfer fee, to our bank
account:
| BANK NAME: |
Bank of America,
Sherman Oaks Branch, Sherman Oaks CA
91423 USA |
| ACCOUNT
NAME: |
BULKMEDIA.COM |
| ABA or TRANSIT
NUMBER: |
121000358 |
| ACCOUNT
NUMBER: |
0418711758 |
You should also call us or
email us again, once the wire transfer has
been successfully completed, to alert us that
your end of the work is done.
We will ship your order once the receipt of
proper funds has been verified by our
bank.
|
Shipping for
Jewel Cases
& Other
Heavy Items |
No special handling is
required for smaller orders of 50 jewel cases
or one or two boxes of labels are shipped
easily and economically in standard packaging
with no added fees or procedures -- and by
either ground or air methods as you specify
above. However, large orders of 100+ jewel
cases, 5+ boxes of labels or other
extraordinarily heavy or very fragile
products may require special packaging,
handling and shipping.
Due to their unusually heavy weight and
fragility, we do not
usually ship orders of 100 or more jewel
cases outside the 48 contiguous USA
States. Also, we recommend and will
ship such large orders of jewel cases and
other heavy items by GROUND means to save you
money, unless you are informed of and
explicitly authorize and approve the actual
2nd Business Day Air or Next Business Day Air
shipping charges.
Feel free to call us toll free if you need
special handling for any product you're
ordering. Here is the number to call:
Toll Free:
888-577-8889
International: 818-780-5600
Office Hours -- Monday to
Friday, 9am to 4pm Pacific USA Time
|
|
|
|
